UPDATED 8/10/20 Dear Guest,
We want to let you know that we are doing all we possibly can to keep you and our team safe during the Covid-19 outbreak. Both the hair and beauty salon are now fully open and providing all normal services..
We have put measures in place to ensure everyone’s safety now that we are open again please read these carefully before arriving.
We encourage you to download the “NHS COVID-19” app before arriving at the salon which will allow you to check in using our QR code displayed on the front entrance which will help greatly with the track and trace system and help stop the spread of coronavirus
Due to high numbers of no show bookings and late cancellations we have made the decision to take a 50% deposit for all online bookings and bookings from new clients when booking over the phone so as to minimise the impact this has on the business. This also means you will have the option to pay in full before your visit if this is more convenient for you!
We can only accept advance bookings at this time.
Please book online where possible as this will help our receptionist focus on the extra duties they are having to take on to help the salon run smoothly.
If you have any difficulties using the online booking system, you can call us on 01622 631 505 however our line and receptionist may be very busy so please bear with us.
Please bring as little as possible with you
Social distancing is a key element to stopping the spread of coronavirus, which means space is limited in certain areas, please bring as little as possible with you and preferably items which wont need to be placed on the floor (i.e hand bags) to prevent cross contamination.
We will have new opening hours
We can only have 3 hair stylists working at any one time. For this to work we have had to adjust our opening times and hours that your stylist would normally work, you will see available times when you try to book your appointment we will now also be opening Mondays until we see a time when we can review the safe distancing situation.
We can only see ONE CHILD with ONE ACCOMPANYING ADULT at a time
We have a separate area upstairs where we will be able to cut children’s hair as there is enough space for their accompanying adult to stay without causing social distancing issues in the salon. All children will need to wear a mask whilst in the building with no exceptions, if they are too young to be made to wear a mask we will not be able to see them at this time, this is for the safety of our team members and other guests.
You may not bring any one to the salon with you
Unless absolutely necessary (in the case of carers etc) you will not be able to bring any other person with you for your appointment, this includes your own children, please make alternative arrangements for their care whilst you are visiting.
We cannot let you in the building until your allotted appointment time
Please do not enter the building until you are invited in as there is not enough space inside the building to wait and maintain safe social distance. We will need you to be on time for your appointment so the next guest isn’t left waiting outside and also ask that you try not to arrive early so we don’t have to leave you waiting too long.
You will need to maintain safe social distancing from all other guests at all times inside and outside the building.
If you have to queue whilst you are waiting outside, make sure you maintain distance from others. We have spread out all workstations within the salon to ensure you will not be sat too close to the person next to you, however please be aware of maintaining a 2 meter distance from other guests in the salon when moving around also.
We are operating a drive-in allergy testing system
Allergy testing will still be a necessary part of working practice. To facilitate this you will receive an email with a consultation form attached, please fill this in and contact us to let us know you will be coming, You will then drive in to our car park, call us when you are parked up and a team member will come out to give you a small amount of product to place behind your ear yourself in a disposable container. This will need to be left on for 48 hours and we will only be able to carry out the service after those 48 hours have elapsed.
We have separate entrance and exit doors
To avoid congestion points in the salon we will only be allowing guests in through the front door and you will exit through the side door which leads from the main hair salon and straight in to the car park, one of our team will show you out when you’re ready to leave.
Hand sanitiser provided
You will be asked to sanitise your hands before entering the building (sanitiser is provided) and before using any facilities. If you would prefer to wash your hands we ask that you sanitise first and then you are welcome to use the bathroom sink.
Gowns and towels
All gowns capes and towels are disposable and single use to ensure there is no risk of cross contamination.
Safe area indication
We have implemented a red amber and green card system which will indicate when an area has been used or has been sanitised ready for use.
A red card means the area needs to be sanitised before it is safe for you to use.
An amber card means the area is still in use by another guest.
A green card indicates the area has been cleaned and is safe for you to enter/use.
If you touch/use an area please place the red card at the top of the pile so the team know it needs cleaning and other guests know it has been used.
You will need to wear a mask during your visit
Please bring a mask along with you where possible, if you cannot get hold of your own mask then we are able to provide a disposable one for you, you will need to wear your mask until you are outside of the building and will be responsible for disposing of this yourself. This will include children of all ages.
Every member of the team will be wearing PPE
We will be using all PPE advised by the government Covid Secure guidelines.
Following advice from the government we cannot serve drinks in the salon, please feel free to bring a drink along with you it can be water only and you will need to take the container home with you after your visit. We cannot allow any eating in the salon at all.
We have removed all magazines from the salon as these cannot be safely sanitised between each guest, feel free to bring reading material with you but please take away anything you bring when you leave. We now also have digital magazines which can be downloaded by using your smartphone camera to scan our QR code which is displayed in the salon.
Price increase effective immediately
Due to the huge cost increase of supplying PPE, disposable equipment, sanitation tools, needing to allow extra time between each guest for cleaning, and potentially on guests first visit needing to use extra amounts of hair colouring products on each guest due to the time between their last visit it has been unavoidable for us to need to put our prices up.
We cannot expect our guests to take the full cost of this as we know that some of you will also have undoubtedly been affected financially by the Covid-19 outbreak therefore we have kept the increase to a maximum of 5% on all services.
However we will still be running our colour promotion on Wednesdays, as we know some of you will be used to paying this price and again cannot expect you to take the hit of such a large increase, however it has been unavoidable to reduce the discount to 30%. If it is at all possible and you feel that you personally can afford to pay full price please try and leave these days free for those that may not be able to but that is entirely at your discretion. As Wendy will not be working on Wednesdays currently the colour promotion for her guests will run on a Tuesday.
Please note we will be taking card payments only and won’t be able to accept cash payments at this time
Most importantly DO NOT come to your appointment if you are feeling unwell, have a temperature or have been in contact with anyone with suspected symptoms or confirmed case of Covid-19, in this case please contact us to rearrange your appointment.
It has caused us great anguish to put all these measures in place as we love being a friendly welcoming salon going above and beyond to make you comfortable and relaxed however it is unavoidable at this time and we hope you can feel comfortable and relaxed in a different way that we have these measures in place and you are in safe hands and as always we will strive to go above and beyond to deliver the best treatment we possibly can.
Thank you for your continued loyalty through these hard times, we can’t wait to see you all again soon!
The Oast Team